There might be a time when your devices aren’t syncing correctly. The easiest way to ensure a correct sync is to reset your devices.
Hub
There are two functions of the button on the back of the hub.
Short Press (5 seconds) - Wifi Reset.
Long Press (15 seconds) - Factory Reset.
Please note: this resets all devices, but the data on your app is not affected.
Tracker
If your tracker is not syncing data you will need to reset the hub first (Long Press), and ensure you are connected to your home wifi. You can do this by pressing the button at the back of the tracker - gentle long press will reset it to it’s original factory settings.
Bowl
Just like with the Tracker, you will need to reset the hub first, and ensure you are connected to your home wifi. To reset the bowl
You will be able to reconnect all devices via App > Settings > Device Setup.