Taking care of your Ilume™ devices involves a combination of regular maintenance, software updates, and proper usage. By following the recommended guidelines below you will not only maximise the lifespan and efficiency of your devices but also ensure the utmost safety and enjoyment for your furry companion.
Ilume™ Smart Bowl Device Maintenance
Remove the detachable bowl and clean after each use to remove any leftover food particles or residue. Use warm, soapy water and a non-abrasive sponge or cloth to gently scrub the bowl. Rinse it thoroughly to remove any soap residue before drying.
The detachable metal bowl is also dishwasher safe.
The base of the bowl is water resistant. We recommend wiping it gently with lukewarm water, however if you feel the need to rinse the base under running water you can also use your kitchen sink to do so.
Do not place the base of the bowl in the dishwasher.
ilume™ smart Tracker Device maintenance
Your ilume™ smart tracker should not require any extraordinary maintenance as it is specifically designed for active pets. If you feel the tracker needs to be cleaned you can remove it from the cradle and run under warm water. Make sure to wipe dry after cleaning.
ilume™ Hub Device maintenance
The hub should always remain dry at all times, it is not waterproof. It can be wiped with a moist soapy cloth if needed.